Hi there and thank you for visiting our Shipping Information page. If you have any questions, please contact us directly.
Your order will be packed with the greatest care and consideration to ensure it arrives safely to you. We use high quality 100% recyclable and degradable Australian bubble wrap and/or high quality paper wrap to protect your items during transit. We are a small, family run Australian business that values sustainable practices and we continue to strive to incorporate environmentally friendly packaging where possible that will also ensure your items are well protected and arrive to you safely too.
Information on Regular Post and Signature on Delivery Options:
At check out we recommend you select the postage option which includes a Required Signature on Delivery to ensure you will need to sign for your package upon delivery.
If you’d like extra peace of mind for your order we recommended that you add Extra Cover. It provides loss or damage cover up to the specified value of your order.
Extra cover costs $2.50 per $100 of cover. To arrange extra cover please contact us by email before placing your purchase to ensure your item is sent with extra cover for peace of mind. We will invoice you for this cost as soon as possible and prior to dispatch - a custom invoice for this extra cover will need to be sent depending on your order's value.
If you select the Regular Post or Express Post option (without Signature on Delivery) and do not pay for extra cover, The Play Emporium will take no responsibility for items lost during transit.
We offer flat rate regular shipping for orders weighing up to 5kg, this is automatically calculated at check out where you can select shipping options of regular postage, express postage and signature on delivery at a flat rate cost. Please note we do reserve the right to cancel an upgrade to express post shipping to certain postcodes, areas and regions due to large postage costs to those areas. If this occurs you will be notified and only pay for regular shipping.
Free Shipping (via regular post) is provided for all orders over $150 that weigh up to 5kg. If you would like to add signature required for delivery or extra cover as described above, please add a note during checkout or email email@example.com prior to purchase. For signature on delivery, and an additional invoice will be sent to you for $3 to cover this additional charge. Extra cover costs are $2.50 per $100 order value.
Free shipping excludes bulky orders weighing more than 5kg and our custom made Giant Square Pyramid Block set which is a heavy, bulky item to ship and requires a customised shipping quote as quotes vary consider depending on location.
If your order weighs more than 5kg you will receive free shipping for the first 5kg and will be invoiced a shipping quote for the remainder of your order. Typically this will cost you $10-18.50 depending on the extra weight. We are hoping you can understand that we are a small, family owned shop and we have had to do this to prevent selling our products at a loss due to shipping costs of big, bulky orders.
Shipping is automatically calculated at checkout based on your order's total weight. If your order comes to more than 5kg weight, you will automatically be charged $30 at checkout for shipping however if you split your order into 2 smaller orders you may be able to get shipping at a cheaper price than the automated system.
Alternatively, please contact us firstname.lastname@example.org and we can provide you with a customised quote to ensure you receive the best price for big orders weighing 5kg or more.
Preorder and Made to Order Items:
Please note if your order contains preorder items or items that are made to order such as our custom made wooden play trays, we will hold all items and ship them together when they are available. If you would like to pay extra shipping costs to have in stock items shipped separately to your preorder or made to order items, please complete 2 seperate orders (one for available in stock items and one for preorder/made to order items).